Do you carry out Credit Checks?
The Platform doesn't carry out credit checks on grafters or employers but the system does check and authorise the payment card is valid before you start work. As part of setting up a grafter account workers also undertake an ID verification through our payments partner.
What happens if the Client doesn't pay?
The Work Agreement is a contract between the client and grafter. Any dispute is a matter between these two parties, GrafterNow Limited (the platform owner) is not party to the agreement. Therefore any dispute is a civil matter between client and grafter which should be taken up in the usual way with the police or the courts.
You should only receive one charge to your account in relation to each grafter’s payment but if you have a question please do contact us here
The system should not create duplicate payments unless instructed by you so please double check your records. If you have a question please contact us here
Incorrect amount paid?
If the amount paid appears to be incorrect in the first instance contact the client but if the issue is not resolved please contact us here