In order to pay for the operational costs of the service we charge a small ‘Platform Fee’. This fee includes all 3rd party transaction costs.
The Platform Fee is completely separate to the ‘Grafter's Fee’ which is paid directly from you to the Grafter for the work they have completed. You can use the platform to make this payment, or may decide to pay them with other means.
The Platform Fee is collected through 1) Search Fee and 2) Commission as follows.
1. Search Fee
The up-front ‘Search Fee’ is due when you initially contact Grafters about the job. It is only £10 per job, you can contact multiple workers for £10 until you find the right one for the job.
The Search Fee is redeemable against future ‘Commission’ for that job, paid after work has been completed, if using the platform to pay the workers.
If you feel you have been unfairly charged the search fees you can contact us on firstname.lastname@example.org to request a refund.
When you use the platform to pay the Grafter, Commission of 7.5% (+VAT) of the amount paid to the Grafter is charged to cover the payment platform costs. However, this reduced by the amount of Search Fees already paid for the job.
All Grafters are not VAT registered however we need to charge you 20% VAT on our Platform Fees. The VAT Number for GrafterNow Limited is 260 958 873.
The platform will send you the following receipts:
Search Fees Payments
- A Stripe receipt for making the Search Fee payment
- A VAT receipt from GrafterNow Limited for the Search Fee
- A single Stripe receipt for both Grafter and platform payments
- If further commission is payable a separate VAT receipt for the Commission paid to GrafterNow Limited
It is the responsibility of the Grafter to provide you with an invoice for their work.
For any questions on fees please contact us on email@example.com