Grafter (working with our payment partner Stripe) provides the ideal payment solution for paying freelance, temporary part-time, seasonal and contingent staff.
Once a Work Offer has been agreed between a Client and Grafter the payment platform can be used to make multiple or a single payment, for the work. This article contains the information you may need to use the payment system.
You can pay using any major credit or debit card - just enter your details as part of the offer process and your details will be securely stored for future transactions
If you don't have a credit or debit card you can’t use the Platform but we are looking to introduce new payments methods so please do come back in the future
Pre-authorization of cards
The payment system needs to check that your card is valid so our card partner carries out a pre-authorization check
When the system attempts to store your card for later payment a request to your issuing bank for either £0 or £1 by way of authorisation (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorised
Regardless of whether the authorization is declined, the payment system reverse the authorization request immediately
However, even if the bank declines the authorisation, some people may still see an authorization for £1 on their credit card statement
The important thing to remember is that this is not a charge, and it will disappear from your statement; depending on the bank, it will be removed from your statement as soon as the system allows
Authorising a Payment
When a Project is completed the Client must go into the Grafter service to authorise payment
At this point the Client can amend the hours/days worked to reflect the actual hours done but cannot change the rate that has been agreed in the Contract
This is an essential stage of the process as it instructs us to make the payment to the Grafter - only the Client can authorise the payments and it cannot be authorized by the Grafter
The Client can authorize the payment at any point after the work has been completed, they can also make an interim payment if the work is over several days or weeks
The Platform will prompt the Client if they haven't authorized the payment after 24 hours. The easiest way to check whether you have made a payment is to check your bank account if you are not sure
The Client may pay Interim Payments by making a payment at the end of each day or week by authorizing a payment in the Grafter service but not closing the work
Once a payment has been made Grafter gives the Client the option to close the work or leave it as ongoing to allow for further payments
The transaction is all online and there is no requirement to tip - if the Grafter did a good work give them five stars and get them back to do another job.
If you have any questions please feel free to contact us on Grafter Support